STORE POLICY
Shipping & Delivery
Shipping costs
Shipping costs are calculated during checkout and may vary depending on the destination and weight of your order.
Delivery Schedule
Estimated delivery times are provided during the ordering process. While we do our best to ensure your order arrives promptly, delays caused by circumstances outside our control may occasionally occur.ontrol.
Shipping Methods
Orders are shipped with Swiss Post. Tracking information will be provided once your order has been shipped, when available.
Delivery Address
Please make sure your shipping information is complete and correct before placing your order. Additional shipping costs resulting from an incorrect address may be charged to the customer.
Damaged or Incorrect Orders
If your order arrives damaged or there is a problem with the items received, please contact us at info@theoleneznoir.comas soon as possible. Please include your order number and photographs where appropriate.
Events Beyond Our Control
We are not responsible for delays or failure to deliver caused by circumstances beyond our reasonable control, including disruptions to postal, transport or delivery services.
Returns & Refunds
Returns
We want you to be happy with your Theo purchase. If you would like to request a return, please contact us at info@theoleneznoir.com before sending anything back.
Returns must be authorized in advance.
Return Conditions
Returned items must be unworn, unused and in their original condition and packaging, with the original labels attached.
Return Period
Return requests must be made within 3 days of receipt of the order. Once a return has been authorized, the item must be sent back within 2 days of receiving the return authorization.
Return Shipping
Return shipping costs are the responsibility of the customer unless the item received was damaged, defective or incorrect.
Refunds
Once your return has been received and inspected, we will confirm whether the return has been accepted. Approved refunds will be processed using the original payment method.
Exceptions
Personalized items and items marked as final sale are not eligible for return. Any exclusions will be clearly indicated at the time of purchase.
Defective Items
Nothing in this return policy limits any rights you may have under applicable law in relation to defective products.
Wholesale Inquiries
Interested in bringing Theo to your store?
Virtual styling, Theo spirit
Curious by nature, Theo likes to try things a little differently.
A new combination, a change of scenery, another way
to wear a favourite piece.
Alongside our photo shoots, we sometimes use AI to bring
styling ideas to life with virtual models and settings.
We choose the looks, add the Theo spirit, and leave you
room to make them your own.
Spot our “Virtual styling, Theo spirit” sticker?
That’s one of them.
For a closer look at the actual garments and their details, head to our product photos.
Payment Methods
- Credit / Debit Cards-